Welcome to our Terms & Conditions for online flower delivery in Erith and the surrounding areas. These terms set out the basis on which we supply flowers and flower-related products through our website to you, the customer. If you place an order with us, you agree to be bound by these terms. Please read them carefully prior to ordering. These Terms & Conditions are applicable to all customers purchasing flower delivery services in Erith and neighbouring localities.
Orders for flower delivery in Erith and the surrounding areas must be placed via our website. To initiate an order, simply select your desired products, add them to your basket, and proceed to checkout. You will then be required to provide essential order details, such as recipient name, recipient address in Erith or neighbouring locations, delivery date, and a personalised message if desired.
Once your order is placed, you will receive an automatic confirmation acknowledging receipt of your request. Acceptance of your order, and the formation of a binding contract, will only occur when you receive a dispatch confirmation email from us. If for any reason we are unable to fulfil your order, we will notify you and issue a refund if payment has already been made.
All orders are subject to product availability and delivery capacity. In the rare instance that a particular flower or item is unavailable, we reserve the right to substitute it with a flower of equal or greater value, maintaining the style and colour as closely as possible. Where substantial substitutions may be necessary, you will be notified prior to dispatch.
Payment for flower delivery in Erith and surrounding areas must be made in full at the point of order via our secure online payment system. Accepted payment methods include major debit and credit cards. By providing payment card details, you confirm that you are authorised to use the card and that sufficient funds are available to complete the transaction.
All prices displayed for flower arrangements and delivery services are in Pounds Sterling (£) and include all applicable taxes unless explicitly stated otherwise. Pricing may be subject to change without notice, but confirmed orders will not be affected by subsequent adjustments. Any delivery charges will be presented clearly before you finalise your purchase.
Should you wish to cancel or amend your order for flower delivery in Erith, we request that you contact us as soon as possible. Our products are perishable, and once they have been prepared or dispatched, cancellation may not be possible. It is your responsibility to ensure all recipient details and delivery information are accurate before Completing the order process.
We endeavour to accommodate cancellation or amendment requests made at least 24 hours prior to the delivery date. If you need to make changes within this time frame, we will attempt to help, but cannot guarantee that late changes or cancellations can be implemented. Refunds, where applicable, will be issued using the original payment method within a reasonable timeframe.
In the unfortunate event that we are unable to deliver your order due to factors beyond our control (such as an incorrect address or recipient not being available), we will attempt to contact you to arrange redelivery or an alternative solution. Additional charges may apply for re-delivery in Erith or surrounding areas.
We provide same day and next day flower delivery across Erith and adjacent regions, subject to availability and order cut-off times which are stated on our website. Whilst we make every effort to deliver on your selected date and within any stated timeslot, we cannot guarantee specific delivery times due to varying traffic conditions and other unforeseen circumstances.
Deliveries are made to the address provided during checkout. Please ensure all recipient details are accurate. Should the recipient not be available at the delivery address, our driver may leave the flowers with a neighbour or in a safe location, and a delivery note will be left for the recipient. If neither option is viable, we may attempt a re-delivery or contact you for further instructions.
We take the utmost care in handling and delivering flowers. Once delivery has been made to the designated address, responsibility for the flowers passes to the recipient or holder at the premises.
Our flower arrangements are prepared with fresh, seasonal flowers sourced from trusted suppliers. Slight variations in colour, variety, and presentation may occur, as our bouquets are handcrafted and subject to seasonal availability. We reserve the right to substitute flowers or packaging with items of equal or higher value when necessary, maintaining the overall aesthetic of your chosen design.
Should you have any concerns about the quality or freshness of your flowers, please contact us within 24 hours of delivery. Where justified, we may, at our discretion, offer a replacement, partial refund, or full refund, depending upon the nature of the issue and the evidence you provide.
When placing an order with us for flower delivery in Erith, you warrant that you are at least 18 years old, or, if under 18, have obtained consent from your parent or guardian. You must ensure that all details provided are accurate and up-to-date. It is your responsibility to check all order details, delivery information, and personal messages before confirming your purchase.
You agree not to use our flower delivery services for any unlawful purpose, or in any way that could cause disruption, distress or offence to any person. Personal messages included with deliveries must not contain language or content that is inappropriate or offensive.
Our liability to you under these Terms & Conditions is limited as follows:
We do not provide a guarantee for the lifespan of flowers as this can be affected by factors such as environmental conditions and how the flowers are cared for after delivery. Please follow any care instructions provided to ensure optimal enjoyment of your order.
We shall not be liable for any failure or delay in performing our obligations under these Terms & Conditions if such failure or delay is caused by circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, war, terrorism, industrial disputes, natural disasters, or interruptions to delivery services beyond our reasonable control.
If an event outside our control affects our ability to deliver your order, we will notify you as soon as possible and will take steps to minimise any delay. Where there is a risk of a substantial delay, you may cancel the order and receive a refund for any products paid for but not received.
We value your feedback and aim to resolve any complaints relating to orders for flower delivery in Erith swiftly and fairly. Please contact us within 24 hours of delivery if you are dissatisfied with any aspect of your purchase. Providing photographs and a clear description of the issue will aid in our investigation and response.
We reserve the right to refuse unreasonable claims or those not made in accordance with these terms. Your statutory rights are not affected by this process.
All content on our website, including images, product descriptions, and branding, are the intellectual property of our business or our licensors. Reproduction, copying, or redistribution of site content without our express permission is strictly prohibited.
These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with our flower delivery services in Erith or nearby areas are subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon publication on our website, and continued use of our website and services will constitute acceptance of any revised terms. Customers are encouraged to review these Terms & Conditions regularly.
These Terms & Conditions apply to all online flower delivery orders placed for delivery within Erith and neighbouring areas. By placing an order, you confirm your acceptance of these terms. If you do not agree with any part of these Terms & Conditions, you should not place an order for flower delivery through our site.
Thank you for choosing our online flower delivery service for Erith and the surrounding region. We look forward to delivering flowers and delight to you and your loved ones.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Erith, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Erith.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
