Our Promise: Returns, Refunds & Complaints

Returns, Refunds & Complaints Policy

At Flower Delivery Erith, we take great pride in providing only the freshest, highest-quality flowers for every order. As a trusted local florist serving households and businesses throughout Erith, your satisfaction is our top priority. Please take a moment to read our dedicated policy about returns, refunds, and complaints so you always feel confident ordering from us.

Our Fresh Flowers Guarantee in Erith

We hand-select each bloom, ensuring your arrangement leaves our shop at the peak of freshness. We guarantee that all flowers delivered within Erith will remain vibrant for at least 5 days with proper care (unless stated otherwise for particularly delicate blooms). If you feel your flowers have not met this standard upon arrival, we are here to help put things right.

Damaged-on-Arrival & Freshness Issues

Although our team lovingly prepares and carefully delivers every bouquet, we know that – on rare occasions – flowers can arrive damaged or show signs of wilting. If your flowers arrive in less than perfect condition, please notify us as soon as possible with a description of the issue and, if feasible, photographs to help us assess the problem. This allows us to fully investigate and promptly resolve the situation for you.

Freshness Window for Returns

Our fresh flowers guarantee allows you to contact us within 48 hours of delivery if you have any concerns about perishable quality, wilting, or physical damage. Reports outside this timeframe may be harder to resolve as flowers are a natural, perishable product. For best results and full coverage under our freshness promise, always notify us straight away.

Refunds & Replacement Options

Once we’ve assessed your claim, we offer the following flexible remedies, depending on the circumstances:

• Full Replacement: We will prepare and deliver a new bouquet to you at no extra cost if the original order does not meet our freshness standards.
• Partial or Full Refund: If replacement is not possible or convenient, we can issue a partial or full refund to the original payment method as appropriate.
• Store Credit: For some cases, customers may prefer to receive store credit for future orders with Flower Delivery Erith.

Complaints Process

Your satisfaction is very important to us. If you are unhappy with any aspect of your order or service:

1. Message Us: Please contact our team directly with details of your concern and your order information.
2. Response Within 24 Hours: We commit to responding within 24 hours during business days to resolve your matter quickly and fairly.
3. Resolution: We will communicate with you to resolve the complaint, whether that involves a replacement, refund, or another solution tailored to your needs.

Your Trusted Local Florist

We are proud to serve the Erith community, delivering beautiful, fresh arrangements to both homes and businesses. Our family-run ethos is one of honesty, reliability, and care. Please rest assured that when you order from Flower Delivery Erith, your flowers and satisfaction are fully guaranteed.

Thank you for trusting us to brighten your day with flowers!